Ombudsman Coordinators and Trainers

Ombudsman Coordinators
Ombudsman Coordinators reach out to new ombudsmen, providing support and information to them and their commanding officers. It is the responsibility of the commanding officers to ensure that all ombudsmen are registered in the Ombudsman Registry, but Ombudsman Coordinators have the means to assist with this and any questions that arise about the command’s Ombudsman Program.

The Ombudsman Coordinator 2016 Desk Guide provides guidance for this very important Fleet and Family Support Center position.

Certified Ombudsman Trainers (COTs)Only CNIC-Certified Ombudsman Trainers (COTs) are authorized to instruct OBT / eOBT. The COT Application CNIC 1750/2 and COT Requirements detail the criteria for COT candidates and the process for submitting application packages. The COT Candidate Knowledge Check must be completed in full and in detail. You may use Ombudsman Program resources to help with this activity.

Coordinators should ensure that applications are completed in full before submitting to CNIC’s Ombudsman Training Coordinator. Candidates should demonstrate an in-depth knowledge of the Ombudsman Program that is reflected on the application and in the letters of recommendation. Incomplete application packages will not be reviewed. View COT Training Schedules.

Certified Ombudsman Trainer (COTs) Transfer Policy
Certified Ombudsman Trainers (COTs) are a valuable resource to the ombudsman program. Commander, Navy Installations Command has developed a transfer policy for COTs, found in the Ombudsman Coordinator Desk Guide on page 63, section 7.5.2. CNIC's Ombudsman Training Coordinator will be informed of all transferring COTs and will assist with the transfer process.

Region Train the Trainers (RTTs), teach Certified Ombudsman Trainers (COTs) who then teach Ombudsman Basic Training (OBT). It is estimated that two to eight RTTs are needed per region, depending upon the size and scope of the region. Those individuals selected must be current COTs, display an extended knowledge of the Ombudsman Program and be experienced trainers and/or facilitators. Specific criteria follow:

Nominee Criteria: To ensure the integrity and standardization of the Navy Family Ombudsman Program, the following requirements have been established for an individual to be eligible for consideration in becoming a Region Train the Trainer:

Be a current Certified Ombudsman Trainer with a minimum of two years’ experience, and a minimum of having taught five OBT classes in the past two years, with documentation. This timeframe is firm, but we will consider exceptions on a case-by-case basis, per region need.
As a Certified Ombudsman Trainer, all the criteria to become COT trained will still apply, including completion of the COT Candidate Knowledge Check. (See CNIC Form 1750/2 and COT Requirements)
Submission of copies of class rosters for each of the last five classes taught.
Submission of OBT evaluations for each of the last five classes taught.
Must have a proven track record of training. (This should be confirmed in the letter of recommendation accompanying nomination. Whenever possible, the Region Director or Site Manager should have seen the nominee teach at least one OBT class.)
Must have a nomination letter from the Region Program Director or RCC equivalent.

Region Program Directors should forward the nomination package to CNIC Ombudsman Training Coordinator. To submit nomination package:

Complete nomination form, CNIC Form 1750/1
Include Region Director’s nomination letter
Scan and email to CNIC Ombudsman Training Coordinator (Preferred method) at pamela.j.delaney.ctr@us.navy.mil
NOTE: Be sure to include Region Director’s contact information.

Training of RTTs has been through mentoring/shadowing a current RTT while teaching a COT class. This would have to be arranged with the approval of the nominating Region Program Director. CNIC can help identify an upcoming COT class for the new RTT to attend as a trainee.

Point of contact for any questions pertaining to this application is Pamela Delaney, CNIC Ombudsman Training Coordinator, at (360) 929-4805 or email: pamela.j.delaney.ctr@us.navy.mil.

Updated December 26, 2023

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