Surveys

About the Tenant Satisfaction Survey

The TSS questions are now standard across all services and categories of military housing. The survey is conducted by each military service, and the Department of Defense reviews survey feedback to identify issues and level of customer satisfaction with the quality of military housing services and facilities. Additionally, Navy Housing uses the TSS, to identify issues, implement corrective actions and measure the level of customer satisfaction of military services and facilities for housing Navy-wide. The TSS is conducted annually for:

Government Owned/Leased Family Housing
Government Owned/Leased Unaccompanied Housing
Privatized Public Venture (PPV) Housing

FY23 DoD Tenant Satisfaction Survey Results:

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