Privatized Housing Dispute Resolution

TEST SAMPLE

ISSUE RESOLUTION PROCESS:
  • Report your issue to PPV property manager​.

  • If your issue is not resolved to your satisfaction, contact the Navy Housing Service Center (HSC)​.

  • Counselors are available to help you communicate with the PPV Property Manager to assist in finding a mutually agreed upon resolution​.

  • You can always contact your chain of command with your housing issues​.

  • The Navy HSC is the military tenant advocate for you and your family when any housing issues arise.

DISPUTE RESOLUTION PROCESS
  • As a tenant of PPV housing, you have the right to enter into the formal Dispute Resolution Process and the right to have your rental payments held from your PPV landlord pending a formal dispute.

  • Basics of the formal Dispute Resolution Process:​

    • ​You must first attempt resolution of issues directly with your PPV landlord.  If unsuccessful, you must attempt to reach resolution using the Navy HSC's issue resolution process.

    • If no resolution is reached, you may complete the dispute resolution form and submit to the HSC to begin the formal process.

    • To use the Dispute Resolution Process, you must allow the PPV landlord, HSC, and independent investigator into your home for inspection(s).  The HSC will attempt to schedule at a convenient time for all parties.

    • The tenant, PPV landlord, HSC, and investigator will provide written recommendations for resolution of the dispute.

    • The deciding authority, generally the Regional Commander, makes the final decision.

  • The process is expected to take 30-60 days.​

  • CNIC Instruction 11101.3 includes the processes and procedures for the PPV Dispute Resolution Process and the Dispute Resolution Form. 


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