Navy Housing Service Center (HSC) - Navy Housing

4825 Bougainville Drive (off base)
Honolulu, HI 96818
 
Phone:  808-474-1820/1821
Email:  Hawaii_Housing@us.navy.mil
Hours:  Monday - Friday:  7:00 a.m. to 4:00 p.m.
 
Directions to the JBPHH HSC can be found here.

Hickam Housing Management Office - Air Force Housing

Hickam Housing Management Office - Air Force Housing
200 Kokomalei Street (on base)
Honolulu, HI 96818

Phone:  808-312-0199 or 808-590-1402
Email:  jbphh_mho@us.navy.mil
Hours:  Monday - Friday:  7:30 a.m. to 4:00 p.m.

Please include the following in your email to either office:

• Subject: Request for Appointment: Your First & Last Name, Rank

• Estimated Arrival Date

• Appointment Type Requesting (Initial TLA Brief, Departure TLA, Arrival TLA Incremental, Housing Referral, Other/Questions)

• Preferred Date/Time

Unaccompanied Housing (UH):

Gabrunas Hall, Bldg 1323, Room 1
1075 North Road
Pearl Harbor, HI 96860
 
Phone:  808-473-1203
Email:  JB932_UH_Admin@us.navy.mil
Hours:  Monday - Friday:  8:00 a.m. to 4:00 p.m.

Privatized Partner:

Ohana Military Communities - Navy Housing
4825 Bougainville Drive, Building 2652, 1st Floor
Honolulu, HI 96818-3174
Leasing:  808-784-7800 Opt. 1
Resdient Services: 808-784-7800 Opt. 2
Maint: 808-784-7800 Opt. 3 

Halawa, Hasley Terrace, McGrew Point, Moanalua Terrace, and Radford Terrace Community Director: 808-225-5732
Camp Stover, Catlin Park, Ford Island, Hale Alii, Hale Moku, Hele Mai, Hokulani, Hospital Point Makalapa, Maloelap, Marine Barracks, Pearl City and PMRF Community Director: 808-347-6767

Hickam Communities LLC - Air Force Housing
200 Kokomalei Street, Building 6510
Honolulu, HI 96818-5402
Phone:  808-423-7788

    

Family Housing

Accompanied personnel have the option to reside in Public-Private Venture (PPV) family housing or in the local community.  Check-in at the local Navy Housing Service Center (HSC) upon arrival to the installation.  The HSC staff will assist with all of your home-finding needs.

Privatized Housing

The local HSC processes applications and refers personnel to the PPV property management company.  The property management company assigns personnel to PPV housing and should be contacted for maintenance and resident matters.  However, the HSC is your advocate, and you should contact them if you are not satisfied.  For more information about PPV housing, including eligibility requirements, visit the CNIC Headquarters PPV page. 

Renters’ insurance is strongly encouraged to protect your belongings and financial responsibility should accidents happen in your home.
 
The Housing Early Assistance Tool (HEAT) enables Service Members and their families to apply for PPV family housing prior to departure from their current command, before or after receiving permanent change of station orders.  Visit the Navy Housing Headquarters’ HEAT page to find out more. 
 
Additionally, you can obtain application forms on the above resources tab, at your nearest HSC, or you can contact the HSC to have one mailed or emailed to you.

JBPHH has partnered with Hunt Military Communities and LendLease to offer military families outstanding housing choices. There are two separate PPV projects that provide family housing to incoming Navy and Air Force personnel. Navy personnel receive highest priority to homes owned and maintained by Ohana Military Communities.  Air Force personnel receive highest priority to homes owned and maintained by Hickam Communities LLC.  Contact the JBPHH HSC to learn about housing availability and wait list information. 

For additional contact information, floor plans, pet policies, full resident guidelines and other neighborhood specific information regarding PPV housing at Ohana Military Communities, click here.  For additional information regarding PPV housing at Hickam Communities LLC, click here.

• October 2024 Housing Availability

COMMUNITY HOUSING

The HSC maintains a current database of available off-base community rental properties for homes, apartments and townhomes.  Housing referral professionals inspect these rental properties for suitability.  The HSC assists with locating off-base housing in the local area, including: 

• HOMES.mil

• Basic allowance for housing 

• Lease reviews

• Issue resolution

• Move-in or move-out inspections upon request

• Short-term rental or lease information

For more information, click the above housing services tab.

If you are interested in purchasing property, the Fleet and Family Support Center provides information and classes on home buying. 

Air Force PPV Housing

All Air Force personnel should report to the Hickam Military Housing Office (MHO) within 72 hours upon arrival. This visit is necessary to receive counseling and guidance on Housing and Temporary Lodging Allowance (TLA) matters. For all appointment inquiries, including a Housing Referral, please contact the MHO at 808-312-0199, 808-590-1402 or at jbphh_mho@us.navy.mil. Please include the following in your email:

• Subject: Request for Appointment: Your First & Last Name, Rank

• Estimated Arrival Date

• Appointment Type Requesting (Initial TLA Brief, Departure TLA, Arrival TLA Incremental, Housing Referral, Other/Questions)

• Preferred Date/Time

MHO documents:

• Active Duty Referral Packet

• Non-Active Duty Referral Packet

• ​MHO Housing Brief

• ​Document Submission instructions

Unaccompanied Housing

JBPHH unaccompanied housing (UH) manages and operates Navy and Air Force UH on the island of Oahu. JBPHH's UH office is one of the Navy’s largest permanent party operations for unaccompanied personnel in the Pacific.
Depending on assignment status (shore duty, sea duty, student, etc.) and pay grade, UH options include barracks or dorms, and housing in the local community.  

BARRACKS AND DORMS

Most personnel, E1-E3 and E4 < 4, are required to live in UH; E4s may be required to live on-base, space permitting.  More senior personnel may be eligible to live in UH.  Additional on-base UH eligibility information can be found on Navy Housing headquarters website.

There are many advantages to living on-base for single Sailors:

• Secure

• Safe

• Close to work

• Utility bills included

• Free laundry facilities

• Vending and recreational area

UH is conveniently located on JBPHH, housing approximately 3,700 personnel in 33 buildings.
 
Accommodations are one or two persons to a room based on pay grade and square footage.  Building 1323 Gabrunas Hall, room 1 serves as the check-in point.  Linens are provided at check-in.  UH facilities include lounges equipped with televisions, washers and dryers, and vending machines in all buildings. There are also recreational, fitness, dining, religious, educational and other amenities, most located within walking distance of UH.  Additional information on base amenities is available in the Welcome Aboard package.
 
Resident advisors (RA) and geographic bachelors (GB) may also reside on-base.  RAs are senior personnel who provide an after-hours leadership presence to UH residents.  RAs sign a memorandum of understanding, agreeing to certain duties and responsibilities in exchange for a room in UH.  The program is strictly voluntary and open to personnel in pay grades E6 to E9 (exceptional E4 and E5 with region commander’s approval), including GBs.  For more information about the RA program and to obtain an application, please contact the UH Administrative Office by click the above contact housing tab.
 
GBs are personnel ordered to the installation who, by choice or circumstance, have decided that their dependents will continue to live in another geographic area.  GBs are receiving basic allowance for housing at the with dependents rate.  They are not normally authorized to live in UH.  GBs must submit an application that will be reviewed by the Assignment Review Board.  If approved, the GB will be placed on the waiting list and offered UH on space available basis.

Please review the following details and/or utilize the following resources:

• Inbound Navy and Air Force personnel (E-1 to E-4) with less than 3 years of service currently receiving single BAH prior to reporting to Hawaii, may qualify for UH.

• Check-In Brief Orientation: located at Gabrunas Hall. In-processing service member must be accompanied by sponsor and in uniform of the day. Contact UH Administration Office for brief dates, times and details.

• Geographic Bachelors/Resident Advisors: accompanied personnel ordered to Navy Region Hawaii who, by choice or circumstance, have been geographically separated from their dependent(s) and will continue to live in such a location, may qualify for UH. 

• Temporary Lodging allowance (TLA): for questions regarding TLA qualifications, timeline or entitlements, please contact the appropriate local housing office. 

• Loaner Furniture is available through the Furnishing Management Office (FMO) to military families undergoing a permanent change of station, upon arrival to the new duty station, but prior to when the household goods have arrived. 

                510 Kuntz Avenue, Bldg. 1722
                Joint Base Pearl Harbor-Hickam, HI 96853

                808-448-0300 
                Mon - Fri: 7 a.m. to 4 p.m.

• Basic Housing Allowance (BAH) Request/Waitlist: Navy and Air Force active-duty personnel may be eligible to receive BAH. Qualifying Navy and Air Force active duty UH personnel may request to receive BAH and/or be added to the BAH Waitlist by submitting the form below to their appropriate financing personnel office:

  • ​SF-02 BAH Request Form

  • SF-01 BAH Waitlist Application

COMMUNITY HOUSING

All unaccompanied personnel eligible to live off-base in CONUS are highly encouraged to first check-in at the Housing Service Center (HSC).  The HSC provides assistance with locating off-base housing in the local area, including:

• HOMES.mil

• Basic allowance for housing 

• Lease reviews

• Issue Resolution

• Move-in or move-out inspections

• Short-term rental or lease information

• Roommate finding (service may not be available due to COVID-19) 

For more information, click the above housing services tab. 

If you are interested in purchasing property, the Fleet and Family Support Center provides information and classes on home buying.

Housing Services

The Navy Housing Service Center (HSC) mission is to provide housing support for all families and unaccompanied personnel moving to or departing from the local area.  

Arrival Services:

• Housing needs assessment

• Temporary housing information

• Personalized single-family home, condo and apartment finding assistance

• Provide rental listings 

• Verify eligibility and process applications for Public-Private Venture (PPV) Military Housing 

• Maintain PPV military housing wait list

• Maps and directions of local area

Departure Services:

• Provide information on housing at your new duty station

• Process and fax or email housing application packages to your new duty station

Additional Services:

• Telephones, photocopy and fax machines are available without charge

HOME FINDING

The HSC's trained professionals can help you choose the right housing to meet your needs, whether in PPV, government housing, community housing or unaccompanied housing.
 
HOMES.mil is an official Department of Defense (DoD) website dedicated to helping Service Members, families and DoD civilians find housing. 
 
Home Buying and Selling – In addition to finding a rental property in the community, HSC counselors provide complete, objective and unbiased information on the home buying process.  If you are interested in purchasing property, the Fleet and Family Support Center provides information and classes on home buying.

COMMUNITY HOUSING

Service Members should check-in with the HSC upon arrival at the installation, even if planning on renting in the local community.  The HSC maintains a current database, that is accessible 24 hours a day, of available off-base community rental properties for homes, apartments and townhomes.  Housing referral professionals inspect these rental properties for suitability.  Additionally, the HSC provides lease review services and is your Navy advocate for you and your family when housing maintenance, health or safety issues arise.  For additional information on local community housing, please contact the HSC. 
 
To list your rental property or update your current listing with the Navy Housing Referral program, visit the CNIC HQ page for HOMES.mil.  Additionally, the Navy Housing YouTube page has instructional videos on using HOMES.mil to create a property manager account and add or edit a property.

Issue Resolution 

Navy HSCs provide support with issue resolution for customers wherever they choose to live, whether military, privatized, or community housing. Our issue resolution services are provided to both the tenant and landlord free of charge.

Housing Early Assistance Tool

The Housing Early Assistance Tool (HEAT) assists Service Members and their families in applying for housing Navy wide.  HEAT allows Service Members and their families to get the housing application process started at one or more Navy installations online before or after they receive their permanent change of station orders.  HEAT is available to any Service Member at all Navy installations.  HEAT creates an easy user experience to connect with your destination.  Spouses can use the application as well, needing only minimal information about their Service Member.  A housing referral professional will be in touch within 2 business days.

Policy, Forms and Resources

• Application for Assignment to Housing – DD Form 1746

• Sex Offender Policy Acknowledgement & Disclosure Form

• ​CNIC Instruction 11101.3 PPV Dispute Resolution and Dispute Resolution Form

• ​PPV Formal Dispute Resolution Flyer

• PPV Issue Resolution Process Flyer Hunt - Navy Housing

• ​PPV Issue Resolution Process Flyer Hickam Communities - Air Force Housing

• Navy TLA Approved Hotels

• Window Fall Safety

• ​UH Resident Bill of Rights and Responsibilities

Housing Plain Language Brief

• JBPPH Plain Language Brief (PLB) 

• MHPI Tenant Bill of Rights

• MHPI Tenant Responsibilities 

• Tenant Bill of Rights Rollout

Air Force Military Housing Office Documents

• Active-Duty Referral Packet

• Non-Active-Duty Referral Packet

• ​MHO Housing Brief 

• ​Document Submission Instructions

Other Information and Links

Moving Resources: 

• DoD Household Goods Portal

Housing Allowance: 

• Basic Allowance for Housing (BAH)

• BAH Calculator

• Overseas Housing Allowance (OHA) Overview

• OHA Calculator 

Servicemember’s Civil Relief Act: 

• General Information

• Frequently Asked Questions 

School Information: 

• School Liaison Officer

Additional Resources: 

• Navy-wide Housing Public Private Ventures Resource

• DOD Housing Feedback System​

JBPHH Water Information

Please visit the JBPHH Safe Waters website for ongoing information on the Navy's efforts regarding water on the island of Oahu to include the Navy Drinking Water and Red Hill environmental remediation: jbphh-safewaters.org.