Navy Housing - PPV Dispute Resolution

Privatized Housing Dispute Resolution

TEST SAMPLE

ISSUE RESOLUTION PROCESS:

Report your issue to PPV property manager.
If your issue is not resolved to your satisfaction, contact the Navy Housing Service Center (HSC).
Counselors are available to help you communicate with the PPV property manager to assist in finding a mutually agreed upon resolution.
You can always contact your chain of command with your housing issues.
The Navy HSC is the military tenant advocate for you and your family when any housing issues arise.

Formal DISPUTE RESOLUTION PROCESS

As a tenant of PPV housing, you have the right to enter into the formal Dispute Resolution Process and the right to have your rental payments held from your PPV property manager pending a formal dispute.
Basics of the formal Dispute Resolution Process:
- You must first attempt resolution of issues directly with your PPV landlord. If unsuccessful, you must attempt to reach resolution using the Navy HSC's issue resolution process.
- If no resolution is reached, you may complete the dispute resolution form and submit to the HSC to begin the formal process.
- To use the Dispute Resolution Process, you must allow the PPV property manager, HSC, and independent investigator into your home for inspection(s). The HSC will attempt to schedule at a convenient time for all parties.
- The tenant, PPV property manager, HSC, and investigator will provide written recommendations for resolution of the dispute.
- The deciding authority, generally the Regional Commander, makes the final decision.
The process is expected to take 30-60 days.
CNIC Instruction 11101.3 includes the processes and procedures for the PPV Dispute Resolution Process.
Dispute Resolution Form.
Dispute Resolution Flyer.

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